Terms and Conditions


SHIPPING OF COUTURE BY APPOINTMENT GARMENTS will depend on the specific design and customer needs.

DELIVERY OF THE REST OF WORKS IS ESTIMATED IN 2 WEEKS After this period, we will proceed to the standard shipment of your garment.

Possibility of urgent shipments under request of the client depending on the volume of work.

Returns & Exchanges

If for any reason you are not fully satisfied or simply what you have ordered is not your size, you have the possibility to exercise your right of return within a period of 15 working days from the date on which you received the order, except of Couture by Appointment orders made to measure. To return an order you have to write to info@houseoflukemartin.com within these 15 working days.The return is subject to the following conditions:

· You must contact us through our email to obtain your return and inform us of the items you wish to return.

· The products must be returned intact; in no case used or damaged.

· The products must carry the identifying label attached to the article.

· The products will be returned in their original packaging.

The return must meet all these conditions to be accepted.

In the event that your return does not meet these conditions and is not accepted, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transport of these items, customs duties or taxes will be at your expense.

As soon as it is verified that all the conditions mentioned above are fulfilled, we will send you an e-mail informing you of the acceptance of the return.

From that date we have 30 working days to refund the amount of your purchase. Shipping costs will not be returned in any case.

Returns will not be made on discounted, modified or custom items. Neither will the exchange of items damaged by misuse, poor care or maintenance, or damaged by the selection of a size not suitable for the customer.

It is excluded from any incident due to external causes once the garment leaves the offices in perfect condition. For more information on returns and on the procedure please consult info@houseoflukemartin.com